Shipping policy

At Leriyu, we strive to deliver your order safely and as quickly as possible. Please read our shipping policy carefully before placing your order.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing your order.

Orders are generally processed and dispatched within 3–7 business days, depending on product availability and order volume.

2. Shipping & Delivery Time

After dispatch, delivery usually takes approximately 3–7 business days, depending on the delivery location and courier service.

However, in certain situations, your order may take 10 days or more to be delivered.

Delays may occur due to factors including:

  • Manufacturing or production delays
  • Product availability
  • High order volumes
  • Courier or logistics delays
  • Weather conditions
  • Public holidays
  • Natural calamities
  • Transportation disruptions
  • Remote or difficult-to-service locations
  • Other circumstances beyond our control

We request customers to consider these possible delays while placing an order.

3. Delayed Orders

While we make every effort to deliver your order within the estimated timeline, Leriyu cannot guarantee delivery on a specific date.

If your order is delayed due to manufacturing, courier, or other unforeseen circumstances, we appreciate your patience and understanding.

We will make reasonable efforts to keep you updated regarding significant delays.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address and contact details at the time of placing an order.

Leriyu will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

5. Courier Delays

Once an order has been handed over to the courier partner, delivery is subject to the courier company's processes and timelines.

Leriyu is not responsible for delays caused by the courier, transportation issues, weather conditions, strikes, or other circumstances beyond our reasonable control.

6. Delivery Attempts

The courier partner may make multiple delivery attempts. Customers are requested to remain available at the provided delivery address and respond to courier calls when necessary.

If an order is returned because the customer was unavailable, refused delivery, or provided an incorrect address, additional shipping charges may apply for re-shipping.

7. Contact Us

For any questions regarding your order or shipment, please contact our customer support team through the contact details provided on our website.

Thank you for choosing Leriyu. We appreciate your patience and trust in our brand.